Yikatiyi Customer Service
  • How can I contact yikatiyi customer service?


Our products
  • How do I find my size
  • How do I take care of my yikatiyi clothes?
  • I saw a product but can’t find it on your website…


My shopping
  • What do I do if I forget my password or can’t log in?
  • How can I change the details of my customer account?
  • How can I delete my customer account?
  • Can I cancel or change my order?
  • What do I do if there is an incorrect or missing article in my order?
  • What do I do if I don’t receive my order?
  • How do I know if my order has been confirmed?


My payment
  • What are the different payment methods?
  • Are my online payments secure on the yikatiyi website?


The Yikatiyi Newsletter
  • How can I subscribe to the newsletter?
  • How can I unsubscribe to the newsletter?
  • I am no longer receiving any emails or newsletters from yikatiyi


About Yikatiyi
  • How can I find the address of a yikatiyi branch?
  • Where can I find out about the yikatiyi brand?
  • I would like to apply to work for yikatiyi
  • I am a retailer and wish to sell the yikatiyi e collection


Yikatiyi Customer Service


Our products
  • How do I find my size?
    To help you, we offer a size guide for you to look at, accessible from each product description.
  • How do I take care of my Yikatiyi clothes?
    Yikatiyi values natural materials, and our fabrics are delicate, which is why it is important to follow the washing instructions of each product before putting them in the machine. You can find the washing instructions for each yikatiyi article in their product description. Never wash a yikatiyi product on a higher temperature than that recommended on the label. As an extra precaution, we recommend washing your clothes inside out.
  • I saw a product but can’t find it on your website…
    Not all of our products are necessarily on sale at our eshop. If you can’t find the product you are looking for, send an email to: customerservice@yikatiyi.com including as many details as possible about your desired product.